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Customer care

Customer Care

Got a question? You can try our help and advice page or if you’d rather have a chat, you can call our customer care team on 0800 254 0000.

Good Energy has a dedicated call centre, based here at our head office in Chippenham.  All our staff go on a six week training course to learn about the energy industry, renewable energy and climate change to support the needs of our customers. 

Good Energy has continually been recognised for consistently top customer service by both Which? and MoneySavingExpert users.

You can contact us by phone Monday to Friday 8am – 8pm (not including Bank Holidays) and Saturdays 8am – 1pm, and speak to one of our friendly customer care team, who will work to answer your query.

We also have a new online service for customers, and if you are signed up to you can view all your bills, meter readings and analyse your energy usage.

If you don’t want to sign up to the online service but you want to deal with us online, you can submit a meter reading, send us a query or even download our meter reading app.

How to pay your bill

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Find out how to pay your bill and update your Direct Debit details.

Find out more

Send us a meter reading

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Submit an Electric, Gas or Feed-in Tariff meter reading.

Submit a reading

Moving house

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Let us know if you're moving house.

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Help and advice

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Information about Good Energy and your questions answered.

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Recommend a friend to Good Energy

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Get £25 credit on your bill for every recommendation!

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"Thank you for being a great company to deal with"

It's comments like this that have seen us consistently ranked within the top of the table for the ‘Which? Energy Company Customer Satisfaction Survey’ for five years.