Customer care

Good Energy Customer Care

Got a question? You can try our help and advice page or if you’d rather have a chat, you can call our Customer Care team on 0800 254 0000.

We’re open Monday to Friday 8am – 8pm (not including Bank Holidays) and Saturdays 8am – 1pm.

If you prefer to do things online you can submit a meter reading using our web form or you can download our meter reading app, which includes a handy torch for meters in hard-to-see places. You can also get more help and advice using the buttons below.

How to pay your bill


Find out how to pay your bill and update your Direct Debit details.

Find out more

Send us a meter reading


Submit an Electric, Gas or Feed-in Tariff meter reading.

Submit a reading

Moving house


Let us know if you're moving house.

Tell us now

Help and advice


Information about Good Energy and your questions answered.

Find out more

Recommend a friend to Good Energy


Get £25 credit on your bill for every recommendation!

Find out more
"Thank you for being a great company to deal with"

It's comments like this that have seen us consistently ranked within the top of the table for the ‘Which? Customer Satisfaction Survey for Energy Suppliers’ for 4 years.