Got a question? You can try our help and advice page or if you’d rather have a chat, you can call our customer care team on 0800 254 0000.
Good Energy has a dedicated call centre, based here at our head office in Chippenham. All our staff go on a six week training course to learn about the energy industry, renewable energy and climate change to support the needs of our customers.
Good Energy has continually been recognised for consistently top customer service by both Which? and Martin Lewis MoneySavingExpert.
You can contact us by phone Monday to Friday 8am – 8pm (not including Bank Holidays) and Saturdays 8am – 1pm, and speak to one of our friendly customer care team, who will work to answer your query.
We also have a new online service for customers, and if you are signed up to you can view all your bills, meter readings and analyse your energy usage.
How to pay your bill
Find out how to pay your bill and update your Direct Debit details.Find out more
Send us a meter reading
Submit an Electric, Gas or Feed-in Tariff meter reading.Submit a reading
Recommend a friend to Good Energy
Get £25 credit on your bill for every recommendation!Find out more
"Thank you for being a great company to deal with"