Customer care

Good Energy Customer Care team

Whether you’d like energy efficiency advice, help with generating your own electricity or to pay your bill, our Customer Care team can help.

In this section you can send us a meter reading, let us know if you’re moving home, find out how to pay your bill and discover the answers to common questions. If you’d prefer to have a chat or can’t find what you’re looking for, please give us a call on 0800 254 0000. We look forward to hearing from you.

How to pay your bill


Find out how to pay your bill and update your Direct Debit details.

Find out more

Send us a meter reading


Submit an Electric, Gas or Feed-in Tariff meter reading.

Submit a reading

Moving house


Let us know if you're moving house.

Tell us now

Help and advice


Information about Good Energy and your questions answered.

Find out more

Recommend a friend to Good Energy


Get £25 credit on your bill for every recommendation!

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"Thank you for being a great company to deal with"

It's comments like this that have seen us consistently ranked within the top of the table for the ‘Which? Customer Satisfaction Survey for Energy Suppliers’ for 4 years.