How do I switch?

Switching to Good Energy couldn’t be simpler. There’s no disruption to your electricity or gas supply and you don't need a new meter or someone to rewire your home. All we need are a few details and five minutes of your time. You can leave the rest to us.

The switch steps

Once you’ve completed our sign up form, we’ll start the process of switching your home to Good Energy. It takes a few weeks, so just sit back, relax and we’ll be in touch when everything’s done. The steps to switching are laid out below:

  1. Complete our sign up form
    You can do this on our website or over the phone - we just need a few details from you. We’ll then send you a copy of your contract and a Direct Debit mandate to complete.
  2. Cooling-off period
    You then have a 7 day cooling-off period in case you want to change your mind
  3. Confirmation of switch date
    If we haven’t heard from you at the end of your cooling-off period we’ll automatically get in touch with your current supplier and let them know you’re leaving. We’ll then let you know the exact date your supply will be transferred to us. It usually takes 3 weeks for electricity and 4-6 weeks for gas
  4. Send us a meter reading
    On your switch date, please send us a meter reading. We pass this on to your old supplier so they can issue you your final bill, and it allows us to complete the setup of your account
  5. That's it - you've switched to Good Energy!

Common switch questions

A lot of people have questions about the switch process. We’ve answered the most common ones below, but if you’d like to ask us something specific just fill in the contact form on the side of this page and one of the team will be in touch.

Am I tied to a contract if I switch to Good Energy?

No. If you want to switch away from Good Energy at any point in the future you can do that at any time.  You just need to follow the process outlined above with your new supplier.

What payment methods are available?

We offer a number of different payment methods for our electricity. Our gas tariff is Direct Debit only.

Electricity Gas
Cash/cheque on receipt of bill Monthly Direct Debit
Direct Debit on receipt of bill  
Monthly Direct Debit  
Internet banking/bank transfer  

 

I have a pre-payment/key meter.  Can I switch to Good Energy?

Good Energy currently cannot supply customers with pre-payment meters.  This is because, as a small supplier, the overheads involved in running this type of tariff would make our prices for pre-payment meter customers very high.  However, you can ask your current supplier to change your meter to a standard meter (there may be a small charge involved for doing this).  Once this has been done, you will be able to switch to Good Energy.

Is there any risk I will be cut off during the switch process?

No. We’ll agree a switch date with your old supplier and will arrange for the transfer of your electricity and gas supply with them. Your power supply will not be affected by this.

Do I need to change my meter or install any new equipment?

No. You do not need to change your meter or make any changes to your electricity or gas connection. This is different to a telephone or broadband connection where changes are often made at the telephone exchange. Good Energy simply takes over responsibility for your supply on the agreed date. You’ll continue to send meter readings from your meter just as you did with your previous supplier.

Got a question?

Just get in touch and someone from the team will be happy to help.

Request a callback