Retail Compliance Administrator

Salary: £20,000 - £25,000 + excellent benefits

Purpose Statement

Reporting to the Senior Compliance Manager, the role supports the Compliance team in maintaining the inventory of regulatory & legal obligations,  coordinating and responding to external consultations and Requests for Information (RFI’s). The purpose of the role is to ensure regulatory, legal and industry changes are monitored through to implementation by Good Energy. The start of a regulatory or industry change is usually through a consultation being issued, the final stage of a change is the implementation of it within our business. This role follows that process to the point of handover to the Retail Compliance Assurance team who manage the ‘in life’ status of compliance. 


Managing the pre implementation of regulatory, legal and industry changes which impact Good Energy.

Consultation Process:

  • Identifying all applicable and relevant consultations which may impact Good Energy’s business model
  • Coordinating subject matter experts within the business to impact assess and formulate a draft response to the consultation
  • Administration of the consultation process, maintaining a system to track progress

Regulatory Change:

  • Administration and maintenance of the Regulatory Obligation Inventory for all operating units within Good Energy
  • Producing reporting to track progress externally & internally of the regulatory change programme
  • Supporting the operational teams with interpretation and awareness of regulatory, legal & industry obligations which form part of a change
  • Change Assurance of processes, scripts, correspondence, project plans to ensure the minimum compliance requirements are being met for implementation

Requests for Information:

  • Communicating and the coordination of RfI’s with relevant subject matter experts
  • Monitoring progress of a response being made to the requestor of the information

Reporting & Analysis:

  • Producing management information reports based on regulatory, legal & industry changes
  • Maintaining the regulatory compliance inventory data and risk scores
  • Manage the Change Assurance database and necessary insight and analysis 

Additional Accountabilities:

  • Ensuring information systems are operated to the required standard to maintain accurate and secure records
  • Contributing to the creation and maintenance of a strong, positive, engaged and motivated Legal Affairs team which is willing to challenge the status quo, be pioneering and fosters intelligent risk taking

Acting as a role model for Good Energy’s values and supporting the embedding of Good Energy’s values & guiding principles across the business

Skills, Knowledge & Expertise

Essential Skills


  • Excellent written communication skills; able to write in plain, intelligible language
  • Advanced verbal reasoning skills; digesting lots of written information to provide a summarized version, highlighting key points
  • Ability to engage with stakeholders to explain the content of a regulatory consultation, RFI or change.
  • Focused and able to illicit relevant information from various internal stakeholders, in a timely, collaborative manner
  • Ability to identify different communication needs and when to use different methods of communication, ensuring the best outcome

Commercial Know-How:

  • Excellent working knowledge of the energy industry, to include the various regulators, consumer bodies, industry agents and competitors
  • Understanding of ‘risk verses value’ models and risk profile matrix’s
  • A strong understanding of Good Energy’s structure, hierarchy & stakeholders

Building Great Relationships:

  • Impact and influencing skills at all levels internally and externally
  • Confidence and credibility with a range of levels from senior stakeholders to the front line and customers
  • Effective networking across the wider Good Energy community and energy industry
  • Partnering with key colleagues and stakeholders to build trusted, collaborative relationships 

Making Change Happen:

  • Pro-active and effective stakeholder management – including internal customers and stakeholders, and external relationships including government and regulators where appropriate
  • Maintaining robust processes to facilitate information sharing and decision-making across the business on compliance matters
  • Strong organisational skills; able to balance competing priorities and work collaboratively to ensure a joined-up approach to producing company responses


  • Ability to understand, interpret, distil and communicate new and changing regulatory or compliance requirements
  • Clear, precise drafting, particularly expressing complex concepts in plain and simple language
  • Pragmatic advice delivering solutions to complex regulatory/compliance challenges

Person Specification

Personal Qualities

  • Pro-active, tenacious and a resilient self-starter
  • Ability to self-manage and arrange their work in a methodical way
  • Collaborative and able to build strong relationships
  • Able to relate to and engage with a wide range of people
  • Confident, commercial, clear and effective communicator (both written and verbal)
  • Comfortable dealing with complex, multi-faceted and rapidly evolving subjects
  • Able to convey complex information in a simple and compelling manner, including to large groups of people/experts
  • Credible with a high level of personal integrity
  • A quick learner; able to digest and distill detail without losing sight of the big picture

Education / Qualifications / Skills

  • Academic qualifications of English language (written & oral)
  • A degree or 3 years energy industry experience in a similar role
  • Project Management skills (desirable)
  • Management Information reporting – practical experience demonstrated or qualification  

Key Experience

  • Expertise with Microsoft Office suite
  • Data reporting & analysis, presenting and interpretation
  • Report writing
  • Working in a fast changing & paced environment


Leads in a way which role models the values and supporting behaviours:

PIONEER - Anything is possible; challenge the status quo.

  • Being curious: asking 'why’?, looking for new ways of doing things
  • Adapting, what already exists to make it better
  • Always learning: from other organisations, partners and people. Viewing mistakes as an opportunity to learn.
  • Being courageous: having a go, challenging the status quo, standing up for a better approach
  • Not giving up easily: having the tenacity to reach stretching goals

LISTEN AND UNDERSTAND - We’re driven by the needs of our customers.

  • Asking questions to ensure we understand others
  • Seeking feedback, valuing and acting on it
  • Standing in the shoes of others: to understand what they need/their perspective
  • Valuing differences: alternative points of view, different ways of doing things
  • Keeping it simple: knowing life is complicated enough as it is

FRIENDLY - Straightforward and respectful, with a little humour.

  • Treating people respectfully: as we want to be treated ourselves
  • Being open and straight forwards in how we talk to each other, work together and share information
  • Bringing out the best in each other by adapting our approach to people’s different working styles
  • Making it OK to disagree - challenging each other constructively to get to a better place
  • Not taking ourselves too seriously - keeping a sense of humour and room for a little fun

WIN TOGETHER - Combining the energy and talents of our people and external partners

  • Putting our energy into common goals and having a shared understanding of what success looks like
  • Playing to each other’s strengths to get a better overall result
  • Building trust by doing what we have said we will do
  • Travelling at pace with a sense of urgency to get things done
  • Making timely decisions and taking collective responsibility for seeing them through

DO THE RIGHT THING - Make a positive difference to the environment, communities, customers, investors and our people

  • Role models our values/ethics: makes decisions aligned to them
  • Is open and transparent: we foster a culture of honesty and integrity
  • Is fair and reasonable: trusts in others, and is trusted
  • Is brave: stands up for what is right even if this can be uncomfortable

To apply please send a CV and Covering Letter to The closing date is Wednesday 18th January 2017. 

Given the high volume of applications we have received in recent campaigns we recommend you apply as soon as possible to avoid disappointment. We will close the role sooner than the date specified if we are able to fill the position. 

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