Customer care

Call us on 0800 254 0000

Mon–Fri 08:00–20:00 | Sat 08:00–13:00

We are consistently recognised for our top customer service by Which? and users. What can we help you with today?

How to pay your bill

Get help paying your bills or update your Direct Debit details.

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Send us a meter reading

Submit an electric, gas or Feed-in Tariff meter reading.

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Moving house?

Let us know whether you’re moving in or out.

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Got a question?

Try our help and advice page or, if you’d prefer a chat, call our customer care team on 0800 254 0000. We’ve been consistently recognised for our top customer service by both Which? and users, so try us out. Call us Monday to Friday 8am–8pm (not including bank holidays) or Saturdays 8am–1pm, and one of our friendly customer care team will do their best to help.

How are we doing?

"Thank you for being a great company to deal with" It's comments like this that have seen us consistently ranked within the top of the table for the ‘Which? Energy Company Customer Satisfaction Survey’ for five years.

Lower your bills

We also have a new online service for customers, and if you are signed up to you can view all your bills, meter readings and analyse your energy usage. If you don’t want to sign up to the online service but you want to deal with us online, you can submit a meter reading, send us a query or even download our meter reading app.

Ready to switch?